The RAC left me stranded on the roadside for 13 hours after I broke down. A mechanic arrived virtually three hours after I first known as, and stated my automotive would must be recovered. I paid £195 for this. By 10pm I used to be nonetheless ready with no updates. I known as seven instances and was promised callbacks that by no means got here. After 12 hours, I used to be informed no restoration automobile had been ordered and that none was now out there. A taxi was later dispatched to take me dwelling at 11pm and my automotive was recovered the next day. I needed to take the misplaced day as unpaid go away. I requested a refund of the £195 and compensation. RAC provided me £50 and closed the criticism.JM, Newark, Nottinghamshire
The RAC’s reply to your formal criticism speaks volumes, though not in the best way it supposed. It patronisingly knowledgeable you that you simply had been warned it is perhaps a three-hour look forward to help. Which it was – for the primary mechanic.
Your beef was the second 10-hour look forward to a phantom restoration, which RAC’s letter failed to deal with. Its letter concluded curtly that the £50 was its last supply and response. It was its solely supply and response, and took 5 weeks to put in writing.
The RAC known as you inside two hours of my contact. Its assertion to me makes no point out of the alleged failure to order restoration. Nor of its bungled response to your criticism. “Sadly, there was a excessive demand for recoveries on the time, which brought on a delay,” it says. “Regardless of this, we must always have stored our member higher knowledgeable and organized a taxi sooner.” You’ve now been refunded the £195 plus £100.
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